Terms & Conditions
1. Booking & Pickup Rules
1.1 Driver Availability
If a driver becomes unavailable due to an emergency, we will try to arrange a replacement based on availability. Replacement is not guaranteed, but every effort will be made.
1.2 Pickup Location
The cab will arrive only at the pickup address shared during booking. Incorrect or incomplete addresses may lead to delays or cancellation.
1.3 Incorrect Address
If the customer provides a wrong or incomplete address, the pickup may get delayed, the driver may miss the location, or the booking may even be cancelled. Jagtial Cabs will not be responsible for any problems or losses caused due to incorrect or incomplete information shared by the customer.
1.4 Last-Minute Cancellation
Cancellations made close to pickup time will attract cancellation charges as per the cancellation policy.
1.5 Accurate Customer Details
Customers must provide the correct name, mobile number, pickup address, and pickup time.
The company is not responsible for missed trips due to incorrect details
1.6 Waiting Time
For the first 15 minutes, waiting time is free. After 15 minutes, standard waiting charges will apply. If the customer remains unreachable for 15–20 minutes, the driver may cancel the trip, and no-show charges will be added to the booking.
2. Luggage Rules & Damage Policy
2.1 Heavy or Oversized Luggage
Heavy or oversized items (TVs, refrigerators, furniture, commercial goods, etc.) must be informed in advance. Any damage caused during loading/unloading of such items will be the customer’s responsibility
2.2 Lost or Left Items
Jagtial Cabs is not responsible for items left behind in the vehicle. If an item is found, the customer must pay the delivery or return charges
2.3 Vehicle Damage
Any damage caused by the customer (stains, spills, scratches, breakage, vomiting, etc.) will be charged as per actual cleaning/repair bills.
2.4 Prohibited Items
Carrying illegal, hazardous, or banned items (drugs, explosive materials, chemicals, etc.) is strictly prohibited. If found, the trip will be cancelled immediately without refund and may be reported to authorities.
3. Customer Behaviour Rules
3.1 Respectful Conduct
Abusive language, arguments, or threats towards the driver may result in trip cancellation.
3.2 Physical Harassmen
Any form of physical or sexual harassment will lead to immediate cancellation and may involve legal action.
3.3 Smoking, Alcohol & Drugs
Smoking, alcohol consumption, and carrying or using drugs inside the vehicle are strictly prohibited. If any of these rules are violated, the driver has the right to cancel the trip immediately.
3.4 Unsafe Requests
Customers must not force the driver to overspeed, drive on the wrong side, break traffic rules, or take any unsafe or illegal shortcuts.
3.5 Misuse of Vehicle
Any misuse or rough handling of the vehicle may attract penalty charges.
3.6 Third-Party Behaviour
The customer is responsible for the behaviour of accompanying passengers.
Misbehaviour by any individual may result in trip cancellation.
3.7 Payment-Related Misconduct
Arguments or refusal to make payment may lead to legal action.
3.8 Safety Recording
For safety reasons, drivers may record audio/video after informing the customer, if they feel unsafe or threatened, in accordance with applicable laws.
4. Charges & Payments
4.1 Advance Payment
Some bookings may require partial or full advance payment. If cancelled by the customer, cancellation charges will apply.
4.2 Accepted Payment Methods
We accept payments through Cash, UPI, and Bank Transfer.
4.3 Extra Kilometres
After package kilometres are completed, additional kilometres will be charged at the applicable rate
4.4 Waiting Charges
First 15 minutes are free; additional waiting is chargeable.
4.5 Multiple Stops
Extra stops must be informed earlier; additional charges apply.
4.6 Toll, Parking & Border Taxes
All toll fees, parking charges, and interstate/state taxes will be borne by the customer.
4.7 Night Charges
Trips between 10:00 PM and 5:00 AM may attract night charges.
4.8 Refunds
Eligible refunds will be processed within 3–7 working days as per the refund policy.
4.9 No-Show
If the customer is not available at the pickup location and unreachable, the booking will be marked as No-Show and charges will apply.
5. Safety, Accidents & Emergencies
5.1 Safety Compliance
Drivers follow traffic rules strictly. Customers must not force unsafe driving.
5.2 Accidents
Accidents resulting from road conditions, weather, or third-party vehicles will be handled as per the motor insurance policy and applicable laws.
5.3 Insurance
Damage claims will be processed under the vehicle’s insurance policy. The company does not influence or alter insurance procedures.
5.4 Vehicle Breakdown
If a breakdown occurs, a replacement vehicle will be arranged based on availability.
Delays due to breakdowns are not eligible for compensation.
5.5 Natural or Unavoidable Delays
Delays caused by rain, floods, traffic jams, protests, or natural disasters are beyond company control.
5.6 Illegal or Unsafe Requests
Drivers may cancel the trip if the customer demands illegal or unsafe actions.
5.7 Medical Emergencies
If the customer has a medical emergency, the driver will assist by taking them to the nearest hospital. If the driver experiences a medical emergency, the trip may be delayed or cancelled depending on the situation.
6. Service Model & Driver Disclaimer
6.1 Aggregator Model
Jagtial Cabs operates only as a cab-aggregator platform that connects customers with independent cab owners and drivers. We do not own or operate any vehicles. Therefore, Jagtial Cabs is not liable for any accidents, injuries, damages, delays, loss of property, or disputes that may occur during the trip. All such responsibilities rest solely with the respective driver and vehicle owner.
6.2 Driver Emergencies
In case of driver unavailability due to health/network/personal issues, the company will attempt to arrange an alternative driver, subject to availability.
6.3 Trip Contract
Once a trip is confirmed, the service is considered a contract between the customer and the assigned driver/operator.
7. Company Rights
7.1 Accepting or Rejecting Bookings
We may decline bookings due to incorrect details, safety concerns, or lack of availability.
7.2 Trip Cancellation by Company
Trips may be cancelled if the customer carries illegal items, makes unsafe requests, behaves inappropriately, faces payment issues, provides incorrect information, or if the driver encounters an emergency.
7.3 Price Changes
Prices may vary depending on fuel rates, traffic conditions, or additional distance.
7.4 Denial of Service
Service may be denied to customers who violate rules or behave inappropriately.
7.5 Updating Terms
Terms & Conditions may be updated periodically.
7.6 Verification
The company may verify the customer’s mobile number, pickup address, or identity if required.
7.7 Sharing Trip Information
Customer details (name, phone number, pickup location) will be shared with the assigned driver.
7.8 Damage Charges
Any damage caused to the vehicle by the customer will be charged as per the actual repair/cleaning cost.
7.9 Refund Restrictions
Refunds will not be provided for no-show bookings or rule violations.
7.10 Blocking Customers
Repeated violators or customers creating unsafe situations may be blocked from future bookings.
8. Legal Terms
8.1 Applicable Law
All services are governed by the laws of India.
8.2 Telangana Jurisdiction
Primary jurisdiction for legal matters lies within Telangana State.
8.3 Local Court Preference
Disputes will preferably be handled in courts located within Jagtial District, Telangana.
8.4 Dispute Resolution
Disputes will first be attempted to resolve mutually. If unresolved, they may proceed to legal or statutory forums.
8.5 Limited Liability
The company’s liability is limited to the amount paid for the booking. We are not responsible for any time loss, inconvenience, lost luggage, or any indirect or consequential losses arising during the trip.
8.6 Independent Driver Responsibility
Delays or behaviour issues caused by independent drivers will be addressed, but the company cannot be held directly liable beyond reasonable support.
8.7 Force Majeure
The company is not responsible for delays or cancellations caused by events beyond control (natural calamities, strikes, etc.
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